End User Licence Agreement

Last updated on 

Understand how your data is used**

The Holedo Hub and our Talent Management & Recruitment SaaS (TMR) ("the Services") use the Matrix (https://matrix.org) protocol and are designed with your privacy and data sovereignty in mind. Because they are decentralized, federated services with cryptographically-validated message integrity, there are a few important things to know before you use the Services.

The providers of the Holedo app(s) and website(s) have no tolerance for objectionable content or abusive users, and user accounts will be deactivated according to our Terms and Conditions and Privacy Policy.

These Services (via the Holedo homeserver hosted at https://www.holedo.com) are run and managed by Hospitality Leaders Holedo Technology Limited.

Federation

The Holedo Services using the Matrix protocol rely on Holedo homeservers which share user data with the wider ecosystem over federation.

When you send messages or files in a room, a copy of the data is sent to all participants in the room. If these participants are registered on remote homeservers, your username, display name, messages, and files may be replicated across each participating homeserver.

We will forget your copy of your data upon your request. We will also forward your request onto federated homeservers. However, these homeservers are outside our span of control, so we cannot guarantee they will forget your data.

Federated homeservers can be located anywhere in the world and are subject to local laws and regulations.

Bridging

Some Holedo rooms are bridged to third-party services, such as IRC networks, Twitter, or email. When a room has been bridged, your messages and media may be copied onto the bridged service.

It may not be technically possible to support your management of your data once it has been copied onto a bridged service.

Bridged services can be located anywhere in the world and are subject to local laws and regulations.

Integration Services (Bots and Widgets)

The Holedo.com homeserver provides a range of integrations in the form of Widgets (web applications accessed as part of the Holedo Client webapp) and Bots (automated participants in rooms). Bots and Widgets have access to the messages and files in rooms in which they participate.

Forgetting your Data

You can request that we forget your data if you deactivate your account. Each user in a Holedo conversation receives their own copy of all messages and files in that conversation (similar to email), so we ensure data is forgotten by ensuring that your data is not shared further and is not visible to future users. Once all users’ copies have been forgotten, the messages and files will be deleted from the Holedo.com homeserver database. For full details, please see the full privacy policy.

If you remove (redact) a message, the message content will no longer be accessible to users. Redactions only remove message content, your display name, and avatar – your username will still be visible. Federated homeservers and some Holedo clients may not honor the redaction request.

Holedo processes your data under Legitimate Interest. This means that we process your data only as necessary to deliver the Services, and in a manner that you understand and expect.

The Legitimate Interest of our Services is the provision of decentralized, openly-federated, and (optionally) end-to-end encrypted communication services. The processing of user data we undertake is necessary to provide the Services. The nature of the Services and their implementation results in some caveats concerning this processing, particularly in terms of GDPR Article 17 Right to Erasure (Right to be Forgotten). We believe these caveats are in line with the broader societal interests served by providing the Services. These caveats are discussed in detail in the full privacy notice, but the most important restriction is that your username will still be publicly associated with rooms in which you have participated even if you deactivate your account and ask us to forget your data.

In situations where the interests of the individual appear to be in conflict with the broader societal interests, we will seek to reconcile those differences in accordance with our policy.

User Responsibilities

As a user, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

Limitation of Liability

Holedo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

Changes to the EULA

We may update this EULA from time to time. We will notify you of any changes by posting the new EULA on our website. You are advised to review this EULA periodically for any changes. Changes to this EULA are effective when they are posted on this page.

Contact Information for Support

If you have any questions about this EULA, please contact us at support@holedo.com or +353 01 254 9883.

Relationship with Terms of Service

This EULA is part of our Terms of Service (TOS) available at: docs.holedo.com/terms-and-conditions. The TOS and this EULA go hand in hand, and you are encouraged to review both documents to fully understand the terms under which you use our Services.

If any of the above are unacceptable to you, you must not use the Services.

Please review the full Privacy Policy and Terms & Conditions before using these Services.

You must be at least 17 years old to use these Services (https://holedo.com).